{"id":25455,"date":"2026-02-02T10:27:15","date_gmt":"2026-02-02T15:27:15","guid":{"rendered":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/"},"modified":"2026-02-02T10:29:35","modified_gmt":"2026-02-02T15:29:35","slug":"how-to-file-a-complaint","status":"publish","type":"guide","link":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en","title":{"rendered":"How to file a complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25455\" class=\"elementor elementor-25455 elementor-23456\" data-elementor-post-type=\"guide\">\n\t\t\t\t<div class=\"elementor-element elementor-element-507eca6 e-con-full e-flex e-con e-parent\" data-id=\"507eca6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ff2e568 e-con-full e-flex e-con e-child\" data-id=\"2ff2e568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7046caed elementor-widget elementor-widget-heading\" data-id=\"7046caed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Filing a complaint with the CNESST<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e0b967 elementor-widget elementor-widget-text-editor\" data-id=\"67e0b967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>I In addition to informing the public about workers\u2019 rights and obligations, the CNESST can receive complaints, conduct investigations when necessary, and provide indemnities in certain situations.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23c6301 elementor-widget elementor-widget-text-editor\" data-id=\"23c6301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To file a complaint, the worker must:<\/p><p>1. <strong>Determine whether their situation warrants a complaint<\/strong> (See Determining whether your situation warrants a complaint and What to know before filing a complaint with the CNESST)<\/p><p>2. <strong>Prepare the necessary documents according to their situation<\/strong>. For all types of complaint, workers should gather all exchanges with the employer relating to the incident, either by e- mail, text message or instant message exchanged over social media. Specific evidence relating to the complaint must also be provided, such as pay slips, detailed work schedules, and records of employment in the case of a labour standards complaint.  <\/p><p><strong><a href=\"https:\/\/servicesenligne.cnesst.gouv.qc.ca\/plainteCNESST\" target=\"_blank\" rel=\"noopener\">File a complaint<\/a><\/strong> using the online tool:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef52ac7 elementor-widget elementor-widget-text-editor\" data-id=\"7ef52ac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">The CNESST will then proceed as follows:<\/p><p class=\"p1\">4. <strong>Analysis of the complaint<\/strong>, by contacting the worker to determine whether or not it is admissible. If the Commission is able to act on the complaint, it will contact both the worker and the employer to explain the applicable labour standards and determine whether the issue can be resolved amicably. If not, the CNESST may take further steps, such as launching an investigation. If the CNESST cannot act on the complaint, the worker has 30 days to request a review of the decision by completing the <strong><a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/organisation\/documentation\/formulaires-publications\/demande-revision-decision-normes-travail\" target=\"_blank\" rel=\"noopener\">Request for Review of a Decision form<\/a><\/strong>.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90110bd elementor-widget elementor-widget-text-editor\" data-id=\"90110bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">The CNESST will in turn have 30 days to respond.<\/p><p class=\"p1\">5. Offer of mediation services to help workers and employers reach an agreement. The parties are free to accept or reject mediation. <\/p><p class=\"p1\">6. <strong>Conduct an investigation<\/strong>, if necessary, to verify the validity of the complaint. If this is the case, and no settlement is possible between the worker and the employer, the CNESST will, in the case of a wage-related complaint, send a claim to the employer, who will have ten days to pay. If the employer fails to pay within that period, the case will be transferred to the CNESST Legal Affairs Department.  <\/p><p class=\"p1\">7. <strong>If the complaint is transferred to the Legal Affairs Department<\/strong>, the person who filed the complaint <strong><a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/organisation\/documentation\/formulaires-publications\/ma-plainte-pecuniaire-est-confiee-un-avocat\" target=\"_blank\" rel=\"noopener\">may be represented free of charge<\/a><\/strong> by a CNESST lawyer, or by a lawyer of their choice at their own expense. If no settlement is reached, the parties will be heard by the judge. <\/p><p>Note that certain steps may vary depending on the reason for the complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad4431 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"1ad4431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/service-clientele\/plaintes-recours\/depot-plainte\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"For more information about judicial proceedings related to monetary complaints with the CNESST\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/service-clientele\/plaintes-recours\/depot-plainte\" target=\"_blank\" >\n\t\t\t\t\t\t\tFor more information about judicial proceedings related to monetary complaints with the CNESST\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bca2b64 e-con-full e-flex e-con e-child\" data-id=\"3bca2b64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f85f39e e-con-full e-flex e-con e-child\" data-id=\"f85f39e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-450aa92b elementor-widget elementor-widget-image\" data-id=\"450aa92b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir.png\" class=\"attachment-full size-full wp-image-22588\" alt=\"\" srcset=\"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir.png 512w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-200x200.png 200w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-120x120.png 120w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-24x24.png 24w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-48x48.png 48w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-96x96.png 96w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-150x150.png 150w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-300x300.png 300w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-350x350.png 350w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2833355 e-con-full e-flex e-con e-child\" data-id=\"2833355\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3528c5a0 elementor-widget elementor-widget-text-editor\" data-id=\"3528c5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the worker is unionized, their complaint cannot be handled by the CNESST, as the Act respecting labour standards does not apply to a person who is unionized or represented by a parity committee. Their union can then file a grievance on their behalf for a disagreement related to the collective agreement or a violation by the employer of a collective agreement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-402a90e elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"402a90e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/educaloi.qc.ca\/capsules\/les-droits-et-les-obligations-de-lemployeur-et-de-lemploye\/\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"More information\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/educaloi.qc.ca\/capsules\/les-droits-et-les-obligations-de-lemployeur-et-de-lemploye\/\" target=\"_blank\" >\n\t\t\t\t\t\t\tMore information\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a7a461b e-con-full e-flex e-con e-child\" data-id=\"4a7a461b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-530600aa e-con-full e-flex e-con e-child\" data-id=\"530600aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd08434 elementor-widget elementor-widget-image\" data-id=\"fd08434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre.png\" class=\"attachment-full size-full wp-image-24036\" alt=\"\" srcset=\"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre.png 512w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-200x200.png 200w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-120x120.png 120w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-24x24.png 24w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-48x48.png 48w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-96x96.png 96w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-150x150.png 150w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-300x300.png 300w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/12\/Ch6_6_Encadre-350x350.png 350w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45700663 e-con-full e-flex e-con e-child\" data-id=\"45700663\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7c4146 elementor-widget elementor-widget-heading\" data-id=\"2b7c4146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who should I contact to file a complaint?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-724ade9d elementor-widget elementor-widget-text-editor\" data-id=\"724ade9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">To file a complaint or report a dangerous or hazardous situation, several channels are available.<\/p><p class=\"p1\"><strong>Non-unionized workers<\/strong> subject to the Act respecting labour standards (including senior executives) may contact a CNESST on-duty inspector at : \u260e <span><strong>1 844 838-0808, option 1<\/strong><\/span>. <\/p><p class=\"p1\"><strong>Unionized workers<\/strong> should contact their union.<\/p><p class=\"p1\"><strong>Public sector workers<\/strong> not covered by a collective agreement, including members and executives of public bodies, may contact the Public Service Commission <span>\u260e <\/span><strong>1 418 643-1425<\/strong> (elsewhere in Quebec: <span>\u260e <\/span><strong>1 800 432-0432<\/strong>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d33eef8 e-con-full e-flex e-con e-parent\" data-id=\"d33eef8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-20c5bc4 e-con-full e-flex e-con e-child\" data-id=\"20c5bc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49d9077 elementor-widget elementor-widget-heading\" data-id=\"49d9077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mediation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab37e8 elementor-widget elementor-widget-text-editor\" data-id=\"2ab37e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>In the event of a dispute between an employer and a worker, dialogue is encouraged. Mediation can help resolve conflicts without the need for legal proceedings. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fe928d elementor-widget elementor-widget-text-editor\" data-id=\"0fe928d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Before filing a complaint, it is advisable to try to resolve the issue directly with the employer, whenever possible. Workers may request a meeting with their employer if they believe that one of their working conditions has not been respected. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f7acc7 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"1f7acc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/organisation\/documentation\/formulaires-publications\/demande-rencontre-avec-lemployeur\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Obtain a sample letter to request a meeting with the employer\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/organisation\/documentation\/formulaires-publications\/demande-rencontre-avec-lemployeur\" target=\"_blank\" >\n\t\t\t\t\t\t\tObtain a sample letter to request a meeting with the employer\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-843bdd4 e-con-full e-flex e-con e-child\" data-id=\"843bdd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ecccd2b e-con-full e-flex e-con e-child\" data-id=\"ecccd2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-575a884 elementor-widget elementor-widget-image\" data-id=\"575a884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir.png\" class=\"attachment-full size-full wp-image-22588\" alt=\"\" srcset=\"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir.png 512w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-200x200.png 200w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-120x120.png 120w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-24x24.png 24w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-48x48.png 48w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-96x96.png 96w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-150x150.png 150w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-300x300.png 300w, https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/07\/BonASavoir-350x350.png 350w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b94a6a0 e-con-full e-flex e-con e-child\" data-id=\"b94a6a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b9a77 elementor-widget elementor-widget-text-editor\" data-id=\"56b9a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In certain types of complaints, the CNESST will offer a mediation service between the parties involved to explore possible solutions:<\/p><ul><li>Prohibited practice<\/li><li>Psychological or sexual harassment in the workplace<\/li><li>Dismissal without just and sufficient cause \u2022<\/li><li>Pay equity dispute<\/li><li>Occupational health and safety<\/li><\/ul><p>Mediation stages:<\/p><ul><li><strong>Contact.<\/strong> When a complaint is filed, a mediator contacts the parties. They are free to accept or reject mediation. \u2022 <br><br><\/li><li><strong>Preparation.<\/strong> If the parties agree, a meeting is arranged. They can prepare themselves by bringing along a checklist that summarizes the facts and suggests solutions. <br><br><\/li><li><strong>Meeting.<\/strong> The aim of the meeting is to re-establish communication and identify possible solutions.<br><br><\/li><li><strong>Conclusion.<\/strong> A settlement is reached or the complaint is transferred to the Administrative Labour Tribunal.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb1a453 e-flex e-con-boxed e-con e-parent\" data-id=\"fb1a453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5dcb0e elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"e5dcb0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"#\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"More information on mediation\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"#\" target=\"_blank\" >\n\t\t\t\t\t\t\tMore information on mediation\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb7d0b0 elementor-widget elementor-widget-text-editor\" data-id=\"bb7d0b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The CNESST provides the public with two publications containing more information on mediation in matters concerning<\/p><ul><li><a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/organisation\/documentation\/formulaires-publications\/mediation-en-normes-travail\" target=\"_blank\" rel=\"noopener\"><strong>Labour standards<\/strong>;<\/a><\/li><li><strong><a href=\"https:\/\/www.cnesst.gouv.qc.ca\/fr\/organisation\/documentation\/formulaires-publications\/cadre-intervention-mediation-decision-sante\" target=\"_blank\" rel=\"noopener\">Occupational health and safety<\/a><\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Filing a complaint with the CNESST I In addition to informing the public about workers\u2019 rights and obligations, the CNESST can receive complaints, conduct investigations when necessary, and provide indemnities in certain situations. To file a complaint, the worker must: 1. Determine whether their situation warrants a complaint (See Determining whether your situation warrants a [&hellip;]<\/p>\n","protected":false},"featured_media":25198,"parent":0,"menu_order":33,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"chapitre_cnesst":[442],"class_list":{"0":"post-25455","1":"guide","2":"type-guide","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"chapitre_cnesst-6-workers-recourse-in-the-event-of-dispute-with-their-employer","8":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to file a complaint - Immigrant Qu\u00e9bec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to file a complaint - Immigrant Qu\u00e9bec\" \/>\n<meta property=\"og:description\" content=\"Filing a complaint with the CNESST I In addition to informing the public about workers\u2019 rights and obligations, the CNESST can receive complaints, conduct investigations when necessary, and provide indemnities in certain situations. To file a complaint, the worker must: 1. Determine whether their situation warrants a complaint (See Determining whether your situation warrants a [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en\" \/>\n<meta property=\"og:site_name\" content=\"Immigrant Qu\u00e9bec\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/immigrantquebec\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-02T15:29:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/11\/Ch6_6.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en\",\"url\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en\",\"name\":\"How to file a complaint - Immigrant Qu\u00e9bec\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Ch6_6.png\",\"datePublished\":\"2026-02-02T15:27:15+00:00\",\"dateModified\":\"2026-02-02T15:29:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en#primaryimage\",\"url\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Ch6_6.png\",\"contentUrl\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Ch6_6.png\",\"width\":512,\"height\":512},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide-cnesst\\\/how-to-file-a-complaint\\\/?lang=en#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Guide\",\"item\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/guide\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"6- Les recours du travailleur en cas de litige avec son employeur\",\"item\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/chapitre\\\/les-recours-du-travailleur-en-cas-de-litige-avec-son-employeur\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"How to file a complaint\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/\",\"name\":\"Immigrant Qu\u00e9bec\",\"description\":\"Immigrer, vivre, travailler et \u00e9tudier au Qu\u00e9bec, Canada\",\"publisher\":{\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/#organization\",\"name\":\"Immigrant Qu\u00e9bec\",\"url\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/LogoIQ-2024-RVB.png\",\"contentUrl\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/LogoIQ-2024-RVB.png\",\"width\":2500,\"height\":1137,\"caption\":\"Immigrant Qu\u00e9bec\"},\"image\":{\"@id\":\"https:\\\/\\\/immigrantquebec.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/immigrantquebec\",\"https:\\\/\\\/x.com\\\/ImmigrantQuebec\",\"https:\\\/\\\/www.instagram.com\\\/immigrantquebec\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/ImmigrantQc\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to file a complaint - Immigrant Qu\u00e9bec","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/","og_locale":"fr_FR","og_type":"article","og_title":"How to file a complaint - Immigrant Qu\u00e9bec","og_description":"Filing a complaint with the CNESST I In addition to informing the public about workers\u2019 rights and obligations, the CNESST can receive complaints, conduct investigations when necessary, and provide indemnities in certain situations. To file a complaint, the worker must: 1. Determine whether their situation warrants a complaint (See Determining whether your situation warrants a [&hellip;]","og_url":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en","og_site_name":"Immigrant Qu\u00e9bec","article_publisher":"https:\/\/www.facebook.com\/immigrantquebec","article_modified_time":"2026-02-02T15:29:35+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/11\/Ch6_6.png","type":"image\/png"}],"twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en","url":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en","name":"How to file a complaint - Immigrant Qu\u00e9bec","isPartOf":{"@id":"https:\/\/immigrantquebec.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en#primaryimage"},"image":{"@id":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en#primaryimage"},"thumbnailUrl":"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/11\/Ch6_6.png","datePublished":"2026-02-02T15:27:15+00:00","dateModified":"2026-02-02T15:29:35+00:00","breadcrumb":{"@id":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en#primaryimage","url":"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/11\/Ch6_6.png","contentUrl":"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2025\/11\/Ch6_6.png","width":512,"height":512},{"@type":"BreadcrumbList","@id":"https:\/\/immigrantquebec.com\/fr\/guide-cnesst\/how-to-file-a-complaint\/?lang=en#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/immigrantquebec.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Guide","item":"https:\/\/immigrantquebec.com\/fr\/guide\/"},{"@type":"ListItem","position":3,"name":"6- Les recours du travailleur en cas de litige avec son employeur","item":"https:\/\/immigrantquebec.com\/fr\/chapitre\/les-recours-du-travailleur-en-cas-de-litige-avec-son-employeur\/"},{"@type":"ListItem","position":4,"name":"How to file a complaint"}]},{"@type":"WebSite","@id":"https:\/\/immigrantquebec.com\/fr\/#website","url":"https:\/\/immigrantquebec.com\/fr\/","name":"Immigrant Qu\u00e9bec","description":"Immigrer, vivre, travailler et \u00e9tudier au Qu\u00e9bec, Canada","publisher":{"@id":"https:\/\/immigrantquebec.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/immigrantquebec.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/immigrantquebec.com\/fr\/#organization","name":"Immigrant Qu\u00e9bec","url":"https:\/\/immigrantquebec.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/immigrantquebec.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2024\/03\/LogoIQ-2024-RVB.png","contentUrl":"https:\/\/immigrantquebec.com\/fr\/wp-content\/uploads\/2024\/03\/LogoIQ-2024-RVB.png","width":2500,"height":1137,"caption":"Immigrant Qu\u00e9bec"},"image":{"@id":"https:\/\/immigrantquebec.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/immigrantquebec","https:\/\/x.com\/ImmigrantQuebec","https:\/\/www.instagram.com\/immigrantquebec","https:\/\/www.youtube.com\/user\/ImmigrantQc"]}]}},"_links":{"self":[{"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/guide\/25455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/guide"}],"about":[{"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/types\/guide"}],"version-history":[{"count":2,"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/guide\/25455\/revisions"}],"predecessor-version":[{"id":25458,"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/guide\/25455\/revisions\/25458"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/media\/25198"}],"wp:attachment":[{"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/media?parent=25455"}],"wp:term":[{"taxonomy":"chapitre_cnesst","embeddable":true,"href":"https:\/\/immigrantquebec.com\/fr\/wp-json\/wp\/v2\/chapitre_cnesst?post=25455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}